Frequently Asked Questions
Q.Does the price include set up and delivery?
A.All tents will be professionally set up by timeless occasions staff. All other items such as tables, chairs and linens will be placed in a safe and convenient location unless set up charge has been added to the order.
Q.Do you deliver to other cities?
A.Timeless Occasions is based out of Fayetteville Georgia and services the metro Atlanta area and all surrounding counties including, Fayette, Coweta, Carroll, Douglas, Cobb, Fulton, Clayton, Dekalb, Gwinnett, Paulding, Rockdale, Newton, Henry, Butts, Lamar, and Pike. Please call our office if you are outside of these areas as we may still be able to service your area if schedule permits.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time for your event.
Q.When do you set up?
A.That depends on how many rentals we have that day. We will call the Monday before to confirm that someone will be at the event location.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check your contract for our cancellation policy.
Q.Do you require a deposit?
A.25 % down payment is nonrefundable after made.
Orders cancelled within 20 days of event. 50% of all items will be charged. Orders cancelled within 10 days of the event. 75% of all items will be charged. Trucks get loaded the night before your event. Any cancelations to the order are charged at 100%
Q.What surfaces do you set up on?
A.We can set up on Grass dirt, asphalt, and concrete. If tents are going to be set up on concrete or asphalt please notify us as there is an additional charge for drilling and filling holes for tent stakes or weights when conditions will not allow tent stakes
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.What if I book last minute is there an extra charge?
A.For last minute booking please contact us. A $150 last minute fee will be charged in addition to our $150 order minimum
